Reservation Terms & Conditions, Resort Rules & Policies The following Terms and Conditions apply to all bookings made on this website and with the Resort. We kindly ask that you take a moment to read them prior to making a booking.

Definitions

“THE BRUCE RESORT” or “we” means THE BRUCE RESORT. “Booking” means the booking for accommodation, functions and/or any other services or items made with us.“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.“Resort” means the premises for which your Booking is made.“Terms” means these terms and conditions.

Bookings Terms & Conditions

All Bookings at the Resort are subject to these Terms.

1. All rates are inclusive of taxes. 
2. Rates are subject to change without prior notice.
3. Payment can be made upon check-in; cash,debit/credit card, G-CASH, bank transfer. 
4. We require 50% down-payment for Company or group bookings.
5. Check-in time is from 2.00 pm and check-out time is 12:00 noon. 
6. Early check-in are subject to unit availability and on pre-arrangement with management.
7. Late Check-in time is allowed on pre-arrangement with management.
8. For late check-out request, please pre-arrange with management.
9. Charges

Resort Rules and Management policies 

In Order to make your stay as pleasant as possible, the resort’s Management requests your co-operation in observing the following as an agreement between the guest and THE BRUCE RESORT under which accommodations are permitted to be used by the guest(s):-

1. Check-in / Arrival Check-in time is from 2.00 pm; please present your Valid Id, Vaccination Card and or Passport for tourists. By Law visitors must present personal documents for accommodation records upon request such as booking voucher / confirmation.  Guests are also obliged by to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.Units are subject to maximum occupancy rules set by the Resort. If you would like further details please contact the Resort directly.
2. Check out / Departure Check out time is at 12;00 noon; please inform the reception if you wish to retain your accommodation beyond this time. Extension will be given depending on the availability with additional charge of 100 per hour.
3. Early Check-in & Late Check-out : We are pleased to accommodate early arrival, subject to availability with additional charge of 100 per hour. Please make your request as early as possible to ensure availability. On failure of the guest to vacate the unit on expiry or period the management shall have the right to remove the guest and his/her belongings from the unit occupied by the Guest.
4. Settlement of Bills: Bills must be settled upon check-in either by electronic transfer, cash or credit card, personal cheques are not accepted. At the time of booking or at check-in, we will take your credit/debit card details and you authorize the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services. 
5. Cancellation Policy, No-Show & Short Stay All cancellations and changes to bookings must be received in writing. Bookings that have been confirmed and subsequently cancelled, we will charge a cancellation fee:
6. Cancellation 3 days before the arrival date will be charged with no fees.
7. Cancellation is allowed before 12 noon and will incur no charge.
8. Cancellation after 12 noon will be charged 50% of it's room rate.
9. Changes or Cancellation by the Company In the occasion that the Resort is necessitated to cancel your Booking, you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable endeavors to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Resort.Your booking is for a unit in the Resort and does not guarantee that you will be able to stay in a specific unit or in the same unit for the duration of your stay. If you have indicated a preference for a particular unit, we will use our reasonable efforts to honor this preference. However, we may need to allocate an alternative unit to you for operational or safety reasons. If we need to move you to a different unit during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.
10. Lost & Found  Should any guests lose personal belongings while staying at the Resort, if recovered, the item will be recorded as ‘found’. Resort keeps detailed records of all ‘found’ items, and will make a reasonable effort to contact the guest if an item is left in the Resort’s guest unit after the guest has checked-out which will be placed in our Lost & Found store/safe box. We will ship items back at the owner’s expense upon request. Any items, which are not claimed within ninety (90) days, will be donated to a local charity or discarded.
11. Guest’s Valuables / Articles The Resort’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s valuable/article unless valuable/article are declared upon arrival/check-in and only to be stored , which located either in Manager’s Office. Guests will be issued with a receipt for any valuables/articles kept with the Resort.
12. Guest’s Belongings in units Guests are particularly requested to lock the door of their units when going out or going to bed. The Resort’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s belongings or any other property from either the Resort accommodation any other part of the Resort for any cause whatsoever including theft of pilferage.
13. Damage to Resort Property The guest will be held responsible for any loss or damage to the Resort property caused by themselves, their guests or any person for whom they are responsible. We reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your unit or the Resort during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
14. Accessibility Dependent on your individual needs a specifically designed unit is provided at our Resort.Please contact us at info@thebruceresort.com to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.
15. Leisure Guests staying at the Resort under the condition of using the facilities is that you must comply with the facility’s rules including Child Policy. Charges may apply for use of some facilities, please inquire at the Resort for further details.At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all Resort guests informed of these circumstances however this may not always be possible. If any facility is a significant reason for your choice of Resort, we would advise you to check directly with the Resort in advance of arrival.
16. Children: All children (a person under 20 years of age or other ages base on of each Resort policy) staying at the Resort must be accompanied by an adult and must be supervised by an adult at all times.Extra beds are available, however, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.
17. Parking: The Resort has its own car park. Terms and conditions may also apply to car park use. Please contact the Resort directly for more information. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage to any vehicle or its contents, either internal or external.
18. Fire Safety Policy  The Resort is equipped with fire extinguishers in all units. Evacuation plans are available in all the units. 
19. Pet Policy  No pets are allowed in the Resort premises.The Resort has its own family pets and should a guest be concerned, please contact management and discuss.
20. Smoking Policy : We have designated areas for smoking.
21. Disturbance: The Resort’s Management reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Resort staff or is behaving in an unacceptable manner.Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Resort, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Resort, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the Resort if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
22. Housekeeping Service: We provide housekeeping service every other day.
23. Equipment Rental: The Resort provides Kayaks for 300.00 per hour. If rented equipment is not returned, or returned in a damaged condition, cost of repair or replacement will be for the guests account.
24. Relation between Management and Guest Nothing herein above shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in the Resort premises or any part of portion thereof, in favour of any Guest or resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole of the Resort premises.
25. Government rules and regulations & application of laws Guest are requested to observe, abide by confirm to and be bound by all applicable acts and laws and Government rules and regulations in force from time to time.
26. Force Majeure: The Resort accepts no liability for failure or delay to perform obligations, which have become practicably impossible because of circumstances beyond the reasonable control of the Resort. Such circumstances include without limitation flood; earthquake; extreme adverse weather conditions; natural disaster; other acts of God; acts of terrorism; fire or failure of electrical power; gas; water; or other utility service; plant machinery; computers; vehicles or any collapse of bulging structures; labor disputes or stoppages; war; government acts or orders; epidemics, pandemics or outbreak of communicable disease; quarantines; national or regional emergencies; or any other cause, whether similar in kind to the foregoing or otherwise, beyond the Resort’s reasonable control.Written notice of the Resort’s failure or delay in performance due to force majeure will be given to the guest no later than five (5) business days following the force majeure event commencing, which notice shall describe the force majeure event and the actions taken to minimize the impact thereof. All delivery dates under this Agreement affected by force majeure shall be tolled for the duration of such force majeure.The parties hereby agree, when feasible, not to cancel but reschedule the pertinent obligations and deliverables for mutually agreed dates as soon as practicable after the force majeure condition ceases to exist.
27. Limitation of Liability To the maximum extent permitted by any law, the Resort specifically excludes any and all liability for any direct, indirect, special, incidental or consequential damages arising out of or in any way connected with the access to and use of, availability of or inability to access to and use of this website, or the information, products and services obtained through this website, the submission of any personal information, including, but not limited to, bank and credit card details, the performance or non-performance by the Resort, or any unauthorized access or breach of security into this website through the internet or otherwise arising, whether based on contract, strict liability, tort (including negligence), product liability or otherwise even if the Resort or its agents or employees have been advised of the possibility of such damages.The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation
28. Web Site Information: While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or Resort.The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.Trademarks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites. The Websites are operated by the Company.
29. Customer Service: Customer Service is available to handle any complaints relating to Resort reservations. Please contact us by sending email to info@thebruceresort.com 

GENERAL POLICY The Resort has a zero tolerance policy in which it will refuse to admit or refuse service or accommodation in the Resort or may remove a person who: while on the premises of the Resort acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy Resort property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services. THE BRUCE RESORT may limit the number of persons who may occupy a particular guest unit in the Resort and will only allow registered guests to use its facilities. A person who negligently or intentionally causes damage to the Resort or any furniture or furnishings within the Resort, shall be liable for damages sustained by the Resort staff, including the Resort’s loss of revenue resulting from the inability to rent or lease units while the damage is being repaired. THE RESORT’S MANAGEMENT RESERVES TO ITSELF THE RIGHT TO ADD TO, OR ALTER OR AMEND ANY OF THE ABOVE TERMS, CONDITIONS AND RULES WHICH ARE A PART AND AN ABSTRACT OF THE LODGING ACT.